Door could barely move.
As soon as we tested the door it became evident that something was wrong with its hardware parts, as the panels were moving very jerkily and slowly. We inspected the tracks but found them to be in a good condition. Upon examining the rollers, we found several of them have become completely worn, which was impeding the door's movements. After replacing the damaged rollers we tested the door again a few times and it had no more trouble moving smoothly.
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* $29 service call - deducted from the service
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